Careers

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Store Manager

The role of the TBC Store Manager is to manage and direct the operation of a Tire Kingdom, NTB, Merchant's Tire or Big O Tires retail store engaged in selling tires and related automotive parts and mechanical services. He/she is responsible for the sales and profit results of the location and the quality of its operation, in compliance with company policies and procedures. The store manager is responsible for hiring, training, developing and evaluating staff who exemplify quality service, in all aspects, to our customers.

Responsibilities include but aren't limited to:

  • Hire, train, manage and inspire technicians and counter sales people
  • Ensure strong sales and financials
  • Maintain TBC policies and ensure the security and safety of the facility
  • Demonstrate and promote excellent customer service every day

Service Manager

The role of the TBC Service Manager is to manage and direct all service department activities of a Tire Kingdom, NTB, Merchant's Tire or Big O Tires retail store engaged in selling tires and related automotive parts and mechanical services. He/she is responsible for developing and directing a team of general service technicians who exemplify the highest level of quality and customer service. This position ensures compliance to all company policies and procedures for automotive services.

Responsibilities include but aren't limited to:

  • Supervise repair and maintenance quality
  • Explain service recommendations and options to customers
  • Pitch in when there is a staffing shortage
  • Assess the skills and abilities of applicants for auto repair positions

Sales Associate

The role of the TBC Sales Associate is to sell tires, tire related services, and mechanical services in a Tire Kingdom, NTB, Merchant's Tire or Big O Tires retail store. The sales associate is responsible for assisting the customer in selecting the appropriate services and products necessary for the safe and efficient operation of the customer's vehicle, in compliance with our policies and procedures. He/she is responsible for having a thorough knowledge of all products and services and explaining their features and benefits to the customer in an informative, pleasant and efficient manner. This position must exemplify the highest level of customer service and professional integrity.

Responsibilities include but aren't limited to:

  • Customer greeting
  • Complete the sale using the 5 steps to a tire sale
  • Ensure completion of inspections
  • Review information with customer

General Service Technician

The role of the TBC General Service Technician is to install, balance, and repair tires in compliance with company policies, procedures, and "Quality Standards". This person will unload, check-in, and stock incoming tire and part shipments and prepare tires and parts for outgoing shipments. A general service technician maintains the organization of a retail store's inventory of tires and parts. In conjunction with other retail store employees, this person helps to clean and maintain all areas of the retail store and its perimeter. He/she will drive customers' vehicles into and out of the shop area and is responsible for consistently displaying the highest quality of work and customer service.

Responsibilities include but aren't limited to:

  • Correctly install new tires using TBC procedures
  • Repair tires using TBC procedures
  • Unload, check in and stock incoming tire and parts shipments
  • Prepare tires and parts for outgoing shipments

Technician

The role of the TBC Technician is to inspect, diagnose, prepare, estimate, repair and install mechanical services including brakes, driveline suspension systems, wheel alignments and oil changes. All services are completed in compliance with company policies, procedures and "Quality Standards". The technician calibrates and maintains mechanical equipment. In conjunction with other retail employees, he/she helps to clean and maintain all areas of the retail store and its perimeter. He/she drives customers' vehicles in and out of the shop area and performs road tests. A technician installs, balances, and repairs tires as needed during peak periods and is responsible for consistently displaying the highest quality of work and customer service.

Responsibilities include but aren't limited to:

  • Diagnose problems, estimate costs and make repairs
  • Do oil changes, tire installations and alignments
  • Help to maintain shop equipment as needed
  • Safely use the high-powered equipment required for repairs